![]() ![]() The phone line is disconnected after an unexpected call by calling someone else first from the same line or using a different phone. Top Tip! Make sure your passwords are at least 8 characters long, a mixture of upper and lower case letters and include some numbers and maybe a symbol too. Do not use the same password across multiple websites. Avoid common words or people's names and remember to change your passwords regularly. Use strong passwords or passphrases - create unique passwords/passphrases that can't easily be guessed. Set it to update automatically so you don’t have to remember to do it. Run regular scans to keep your system free from Viruses and Malware. Software updates - ensure your operating system is up to date and use a reputable up to date security package. Check out your browser's security features to see what they offer. Update your browser - newer versions have higher security and some will also warn you when a page you're visiting is not secure. Top Tip! When viewing an email, you can hover over hyperlinks (or buttons) to see the underlying website address (URL.) Requests for information - genuine companies never email asking you for User Names, Passwords, Date of Birth or Credit Card details. 'Security Alert' or 'Your account will be suspended.' These people will try to illicit panic and urgency from you in a hope to make you act quickly without your normal cautious nature. Subject lines - with a sense of alarm e.g. Suspicious addresses - is it from someone who you would normally receive emails from? Also be aware that a fraudster can make an email seem as if it is from a known source. Phishing fraudsters try to obtain your confidential or personal information by sending emails that look genuine but could ask you to submit details on an insecure site. These emails have been reported to Action Fraud and steps have been taken to remove the websites used in the emails with the registrar although the number of websites is vast.Įmails that are suspected to be malicious should be marked as Spam/Junk and deleted immediately. Please note that email originating from any of the domains below is not genuine and not from the Yodel Delivery Network Other such emails purportedly sent from 'Yodel Accounts' or the email address contain the subjects such as They are fraudulent, not from Yodel and some have the ability to install malware onto your device if links are clicked. Such emails are very convincing as they contain your name and an address and/or post code although some users have reported that the address/post code is a few years old and do not contain a house/property number. These emails ask you to click a link to 'Download your shipping label'. There have been previous incidents reported that Yodel has been the subject of a Spam/Fake email campaign where customers receive an email with a subject line containing a user's name and " Your Purchase Order", " Your order Progress Update" or similar. If you receive a message from us asking you to provide either of these details, do not click the link and we advise that you delete the email or text. If you think you may have given away your details to a scammer, please contact your bank immediately. Please note that Yodel will never send emails or text messages asking you to provide your bank details or phone number and we will never ask for a fee for redelivery of a parcel. This then displays a page that looks very similar to that of Yodel’s website but will ask you to share your phone number, date of birth, bank details etc. The aim of these fake messages is to prompt the customer to click a link included in the text/email. March 2022: There have been reports of emails and text messages being sent to customers pretending to be from parcel delivery companies. ![]() ![]() To keep you up to date with your parcel's journey, you will receive emails from or to notify you when your parcel is on its way or has been delivered. Here are some simple steps that you can take to stay protected. Information Security Advice We pride ourselves on our website security and we would like to give you some tips to keep your personal details safe. ![]()
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